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Customized Chat Adds Seasonal Sales Advantage
[September 22, 2008] Using customized chat technology is a great way to virtually staff up for the holiday selling season. One e-tailer that did is already seeing double-digit sales growth.

Study Cites Flaws in E-tail Experience
[September 19, 2008] New study finds that as customer expectations rise, online businesses neglect user experience at their own peril.

Shipping Tips and Free Tools for E-tailers
[September 8, 2008] In e-commerce, closing the deal is only half of the job — you've got to deliver. We offer tips and free tools for making sure your e-business is ship-shape.

Free: A Year of Open Source Customer Relations Mgmt.
[August 29, 2008] Concursive offers companies up to 100 seats of its on-demand, open source CRM suite for one year. And it really is free.

Ten Web Shop Prep Tips for the Holidays
[August 28, 2008] It's time to spruce up your site for the holiday season, so here's a 10-task checklist to get you ready.

New Tool Provides Security Ratings for E-Biz Search Results
[August 8, 2008] Details on buySafe's new Shopping Advisor tool, which helps small online store owners shore up shopper confidence.

Forget Me Not: Gift-Reminder.com Brings Buyers Back
[August 7, 2008] This shopping cart plug-in acts like a digital Post-it note to remind shoppers to return to your site when they're ready to buy.

International E-Commerce: Going Global Just Got Easier
[July 29, 2008] iShopUSA’s international e-commerce solution allows online businesses of all sizes to sell to customers in over 200 countries, without the hassles or risks.

Writing for the Web and Getting it Read
[June 27, 2008] Usability expert details dos and don'ts when writing for an online audience.

eBay Watch: iPhone Sales, Listing and ProStores Updates
[June 18, 2008] EBay bans Apple iPhone 3G pre-sales, more flexibility for multiple quantity listings and new PixelMill ProStores templates launched. Plus, we highlight a new shipping service for sellers, and offer shipping news and surveys.

Live Chat Strategies for E-tailers
[June 10, 2008] Live chat can increase sales — if you use it effectively. We show you how.

Boston Bodyworker Trains Customers to Book Themselves
[June 2, 2008] By using TimeTrade's online, self-serve appointment-scheduling service, this company saves time, money and increases customer satisfaction. A great fit for service-oriented e-tailers.

New Service Promises to Restore Seller Reputations
[May 21, 2008] On the heels of eBay's divisive feedback changes, we test out a new Web-based service designed to help sellers reclaim their reputation when a dispute arises.

Tealeaf Offers Insight to Buyer Behavior
[May 6, 2008] A new service by Tealeaf lets you analyze customer behavior across multiple sessions to address site issues that affect your bottom line.

Setting Up Shop: A Checklist for New E-tailers
[March 20, 2008] What every prospective e-commerce business owner needs to think about before selling online, including tips and advice from experts who have been there and done that.

Targeted E-Mail Marketing with CampaignerPro
[March 18, 2008] Case Study: CampaignerPro offers dynamic personalization for e-mail marketing in 2.0 Workflows and boosts click-throughs.

Customer Service with a Virtual Smile
[February 26, 2008] Providing personal service can be tricky when you're not physically present, but not if you follow our top tips for nurturing stellar online customer relations.

How to Choose Tools That Customize Online Shopping
[January 15, 2008] E-commerce analyst Sucharita Mulpuru provides a comprehensive overview of online personalization tools, along with tips for vetting vendors.

Selling to Silver Surfers
[January 14, 2008] We provide seven golden rules for selling products to the senior set, a growing and very profitable demographic for e-tailers.

No More Risky Business: Assurz Offers Return Services
[December 4, 2007] Don't want to hassle with refunds and returns? Let Assurz, a new third-party company that offers customer guarantees, do it for you.

Profitable Product Pages
[November 12, 2007] Sharper search means shoppers are skipping home pages and going directly to product pages. Is your site prepared for the change in traffic flow?

Package Perfect: Free Shipping Without Going Broke
[October 29, 2007] Offering free or discount shipping increases sales, but it can also reduce your bottom line. How do you decide if free shipping makes sense for your e-business? We outline the pros and cons.

Review: Volusion 5 Delivers the Goods So You Can Too
[October 25, 2007] Volusion Version 5 improves on an already awesome product, with new customer management, shipping, reporting and marketing features.

The Good News About Bad Reviews
[October 17, 2007] Customer reviews are becoming a must-have to stay competitive. We explain why, show you how to set them up, what it costs and how to manage unflattering feedback.